Current openings

About the job

Travel Plus, in association with FabHotels, is seeking customer-focused and energetic Customer Service Agents for its inbound voice process. The role involves assisting customers with hotel bookings, modifications, cancellations, and service-related concerns to ensure a professional and positive customer experience.

What you’ll do

• Handle inbound customer calls professionally and provide accurate information; assist customers with hotel reservations, booking modifications, cancellations, and payment-related queries; understand customer concerns and provide timely resolutions; handle complaints with patience and empathy; escalate complex or unresolved issues as needed; maintain accurate records in the CRM; coordinate with hotel partners and internal teams; identify upselling opportunities; achieve quality, productivity, and customer satisfaction targets; follow company processes and data privacy standards.

Who we’re looking for

• The ideal candidate is energetic, customer-focused, and possesses excellent verbal communication and listening skills. They demonstrate empathy, patience, and a professional approach, have strong customer handling and problem-solving abilities, basic computer and CRM skills, the ability to work in a fast-paced environment, and a target-oriented mindset focused on quality and customer satisfaction.

Perks and benefits

• Opportunity to work in a professional hospitality environment, build strong customer service skills, gain exposure to hotel operations, and grow in a performance-driven organization.

Key skills

Excellent verbal communicationActive listening skillsCustomer handlingProblem-solving abilitiesEmpathyPatienceProfessional approachBasic computer skillsCRM handling skillsAbility to work in a fast-paced voice processTarget-oriented mindsetFocus on quality and customer satisfaction

How hiring works

1. 1

   Application review by our recruitment team

2. 2

   Phone screening

3. 3

   Interview with the hiring team

4. 4

   Offer and joining

Core Corporates never asks candidates to pay a fee. Reference JOB0000103.