Current openings

About the job

The Client Retention Executive is responsible for reconnecting with customers who cancelled hotel bookings, addressing their concerns, and converting these cancellations into successful hotel bookings through persuasive communication and customer-focused service.

What you’ll do

• Call customers with cancelled hotel booking applications or reservations; understand cancellation reasons and actual customer concerns; maintain a polite and professional conversation; explain hotel options, offers, pricing, and terms; handle objections related to booking concerns; persuade customers to complete their bookings; follow-up with interested customers; update call and conversion records; achieve calling and conversion targets; coordinate with internal teams to resolve concerns.

Who we’re looking for

• Excellent verbal communication and convincing skills; strong customer and objection handling abilities; confident and target-oriented; able to identify customer needs and recommend solutions; comfortable making high volume outbound calls; basic computer and CRM updating knowledge; experience in sales, telecalling, customer retention, travel, or hospitality is an advantage.

Perks and benefits

• NA

Key skills

Excellent verbal communicationConvincing skillsCustomer-handling abilitiesObjection-handling abilitiesPatient and target-oriented approachAbility to identify customer needsRecommending solutionsOutbound callingBasic computer knowledgeCRM updating

How hiring works

1. 1

   Application review by our recruitment team

2. 2

   Phone screening

3. 3

   Interview with the hiring team

4. 4

   Offer and joining

Core Corporates never asks candidates to pay a fee. Reference JOB0000106.